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Case Study: Print, Mail & Remittance Processing
A Large Municipality in Pennsylvania streamlines their remittance process by outsourcing to Berkheimer.
Challenge
This municipality needed an inexpensive solution to meet their various print and mail needs. Additionally they wanted faster access to the funds collected from residents.
Solution
Berkheimer developed a customized print and mail solution that effi ciently gets resident notices to the subscribers. Suburban was given online access to the status of all subscriptions processed by Berkheimer.
Results
By removing themselves from the distribution and remittance process for their monthly billings the municipality has improved effi ciencies and saved money.
A large municipality in Pennsylvania was struggling with the ongoing task of billing and collecting for services rendered to their residents.
The Municipality needed a cost effective solution to enable them to print and mail their monthly bills as well as process the payments submitted by the residents. They were printing the bills at a desktop printer and manually stuffi ng the bills into envelopes to mail and distribute them. Additionally the municipal staff were processing all of the incoming payments and handling the bank deposits.
“Berkheimer allows us to focus on serving the residents of our municipality,” said the County Comissioner, “not processing paper.”Berkheimer established a complete solution for them that eliminates the need for them to be hands-on in the process at all. Because we print the the bills, mail them and process all remittance, they only need to go to the online portal to know the status of any resident’s account.
The Municipality saves time and money by automating all of these processes with Berkheimer’s solution. They also have online access to the check images, subscription information and various reports which provide details on all Residents.